Nature of ceramics and glassware
Due to the inherent nature of ceramics and the properties of glassware produced by foreign and domestic manufacturers, there may be slight imperfections and irregularities which should not be perceived as defective. Variations in materials, firing temperatures and color pigments may result in variations in glaze and imprint colors. Ounces, sizes, and measurements are approximate and may vary from batch to batch, and within each batch. These variations are within industry standard and therefore must be considered acceptable.
Microwave and dishwasher safety
Full color sublimation on ceramics and glass holds up in residential dishwashers and microwaves. Hand washing is recommended for all of our other products to promote the durability of the imprints. Most items are dishwasher-safe (top-rack only in residential dishwashers) unless otherwise noted on the product page or related care information.
Tolerance on multi-color tight registration artwork is 1/16”. This tolerance is industry standard and must be considered acceptable.
Imprint size and position
Order must clearly specify if artwork is one side, two sides, opposite the handle, or wraparound. Order must also clearly state if artwork is to exact size, or should be enlarged or reduced. In the absence of these instructions we will use our own discretion. Layout samples online and catalog show possible print locations and sizes, orders will be entered as standard size and orientation unless specified otherwise on Purchase Order. The standard direct screen imprint “front” placement is where the items is imprinted unless otherwise specified. If specific instructions for art size and location are not clearly stated on the purchase order, no claims will be processed. Imprint locations are defined as follows:
Facing right handed drinker
Facing left handed drinker
One image per side
Opposite the Handle
Centered opposite the handle
Artwork wraps around mug